1. Overview
This policy sets out how cancellations, date changes, and refunds work for guiding days, lessons, and packages booked with Gulmarg Snowkings for the 2026–27 winter season. All amounts below are in Indian Rupees (INR). Gulmarg's weather can affect bookings at short notice, section 4 covers how that's handled.
2. Standard cancellation schedule
| Notice before your start date | Refund |
|---|---|
| 21+ days | 100% |
| 15–21 days | 50% |
| Less than 15 days | 0% |
A 25% deposit is required to confirm any package (see the Terms & Booking Conditions section above). The refund percentages apply to that deposit and to any balance already paid.
3. Peak-season bookings
During peak season for 2026–27 (10 January, 10 March 2027), demand for guiding slots is highest and we may apply stricter, partly or fully non-refundable terms to hold your dates. Any peak-season terms that differ from the standard schedule above will always be shown clearly on your quote before you pay, never added after the fact.
4. Snow, weather & road closures
If an official closure of the Srinagar–Gulmarg road or the gondola prevents a booked guiding day or lesson from going ahead, we'll first offer to reschedule you within your trip dates where possible. If that's not possible, the affected day(s) are refunded in full, minus any non-recoverable third-party cost already committed on your behalf. This covers closures confirmed by local authorities or the gondola operator, it doesn't cover a personal decision not to travel based on a forecast alone.
5. Date changes
We'll move your dates once, free of charge, with at least 15 days' notice, subject to availability. A change requested with less notice, or a second change to the same booking, is treated as a cancellation and rebooking under the schedule above.
6. No-shows & early departure
If you don't arrive for a confirmed guiding day or package without prior notice, it's treated as a no-show and no refund is due. If you end your trip early once it's underway, unused days are non-refundable unless section 4 applies.
7. How refunds are processed
Approved refunds are returned to your original payment method, in INR, within two weeks of approval. Bank processing times beyond that point are outside our control.
8. Group bookings
Larger groups may be subject to a separate cancellation schedule agreed in writing at the time of booking. Where no separate schedule was agreed, the standard tables above apply per person.
9. How to cancel
To cancel or change a booking, message us so we can confirm your request in writing and start any applicable refund:
Gulmarg Snowkings Gulmarg, Kashmir, India Website: gulmargsnowkings.com Phone / WhatsApp: +91 95963 00570 Email: info@gulmargsnowkings.com (general), booking@gulmargsnowkings.com (bookings)
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