1. Introduction
This Privacy Policy explains what personal information Gulmarg Snowkings ("we," "us," "our") collects when you enquire about or book a guiding day, lesson, or package with us, why we collect it, and who we share it with.
2. Information we collect
- Contact details: name, phone number, email address, and country of residence.
- Booking details: travel dates, package selected, group size, skiing/snowboarding ability, and any medical or fitness information relevant to guiding you safely.
- Identity documents: where a package includes accommodation or requires ID for entry permits, a copy of a government-issued photo ID.
- Payment information: processed via bank transfer, UPI, or PayPal; we do not store full card numbers ourselves. All amounts are handled in INR.
- Website usage data: pages visited, general location, and device/browser type, collected via analytics tools when you browse gulmargsnowkings.com.
3. How we use it
We use your information to confirm and manage your booking, plan your guiding day or lesson safely around your ability and any health considerations you've shared, communicate with you before and during your trip, and, where you've agreed to it, send you updates about future seasons. We don't sell your personal information to third parties.
4. Who we share it with
We share information only where it's needed to deliver your trip: with accommodation or transport partners if your package includes their services, payment processors to handle transactions, and government authorities where required by law. We don't share your data with third parties for their own marketing purposes.
5. Storage & security
We keep booking records for as long as needed to fulfil your trip and meet our legal and accounting obligations, then delete or anonymize them. We take reasonable steps to protect your information, though no online system can be guaranteed 100% secure.
6. Cookies & website analytics
gulmargsnowkings.com uses cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some site features may not work as intended without them.
7. Your rights
You can ask us at any time to see the personal information we hold about you, correct anything inaccurate, or delete it where we're not legally required to keep it. To make a request, use the contact details below.
8. Children's privacy
Our services are intended for use by adults booking on behalf of themselves and their travel party, including children learning to ski. We don't knowingly collect personal information directly from children outside of what a parent or guardian provides as part of a family booking.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. We'll update the date at the top of this document whenever we make changes.
10. Contact us
Questions about this policy, or requests relating to your personal information:
Gulmarg Snowkings Gulmarg, Kashmir, India Website: gulmargsnowkings.com Phone / WhatsApp: +91 95963 00570 Email: info@gulmargsnowkings.com (general), booking@gulmargsnowkings.com (bookings)